We Guarantee 100% Customer Satisfaction or Your Money Back!

While most of our deliveries go smoothly, we want to make sure that you are protected if there is a problem with the product. To ensure positive customer experience, we always return your money if you aren’t completely happy with the product you purchased.

When Can You Use Our 100% Money-Back Guarantee?

• your package didn’t arrive within 30 days;
• your item didn’t satisfy your needs.

Important Note: We only offer reshipments if you provide an invalid shipping address, fail to pick up the order, or do not accept it. We cannot offer refunds under these conditions.

1. Check our tracking page to make sure that your delivery is overdue based on our estimates.
2. If it is, reach out to customer service and let us know of the non-delivery. We will then follow up on your package and see if the postal services can solve the problem. Then, we will re-ship your order for free or issue a refund. It is up to you.

If you would like to request a refund, kindly send us a message through our Request Form and include the following information:

• Order number
• Email address you provided upon ordering

Keep in mind that the refund may take up to 14 days to reach your account, but you can typically expect it within 2-5 business days.

Your Payment Was NOT Confirmed

If no payment was received for your order, then it is not necessary to cancel the order. We only process orders upon payment confirmation. If your payment was declined, you can place a new order using a different payment method.

Your Payment Was Confirmed

We allow all orders to be canceled within 2 hours of purchase. You must communicate directly with customer support. Please have your order number ready as it is required to process the cancellation. You will also be asked the reason for cancellation. This is simply to evaluate our service.